FAQ

ORDER

How old do you have to be to place an order?

You need to be 21 or over to place an order.

In order to remain compliant with federal laws that govern the shipment of alcohol, please ensure that there is an adult age 21 or over available to sign for the delivery at the shipping address you specify.  A valid ID may be required upon delivery.  By placing an order, you are representing and confirming that both the ordering customer and the recipient are at least 21 years old.

 

Can I cancel my order?

You can cancel your order up to one hour after the order is placed. Any cancellations after the one hour window are not guaranteed.

SHIPPING & DELIVERY

When will my order ship?

You can expect a shipping update within 5-7 business days. However, due to overwhelming demand shipping times may vary. 

How can I track my order?

Once your order is prepared to ship, you will receive a shipping notification that contains a tracking number.  If you do not receive this email, please check your spam folder.

The tracking information will link to FedEx, UPS, or local couriers.  Please note that you will not see movement on the tracking number until it has been scanned into the local shipping facility.  Once this has been done you can check the tracking number to see when your package will arrive.  

Please note that often packages will not register movement until later in the day.  If your package was completed for shipment after 3PM, tracking may not register until the next business day.

We offer Ground Shipping and have a 3-5 Business Day (Monday-Friday) delivery window from when the order has shipped.

NOTE:  Ground shipments are picked up and delivered M-F.  Orders placed on the weekend or on holidays will be processed the following business day.

Who can sign for my order?

We require an adult signature by the recipient of any order.   Our third-party delivery partner will not allow a package to be left without an adult signature, and we highly recommend that you use an office or business address for the “Shipping Address” when checking out. By using a business or office address, it will facilitate delivery by enabling an adult to be available to sign for the package and to take possession.

 

PAYMENTS & REFUNDS

How long will my refund take?

Once a refund is agreed upon between the customer and our support agent, it will be processed immediately.  Please note, if you are sending a package back to us, you will be refunded once the package is tracked for return. Refunds sometimes take 24-72 hours to appear back in your account. This depends upon the bank card that was used and their policies.

When will my credit card be charged? 

Your credit card will be charged once you've successfully placed the order. If for any reason we cannot process your order, your credit card will be refunded.

At times we might run a special promotion that will require payment in advance of shipment.  If this is the case, it will be stated on the product page.

Please note that any orders placed using Apple Pay are charged at the time the order is placed.This is a feature of this payment method and ReserveBar does not have control of the process.

My card was declined!  How can I get my order to go through?

Due to our strict verification policy, if we cannot verify that all your information is correct we cannot process your order. You will either have to contact your credit card company and have them rectify the situation or provide us with another credit card to be used for purchase. If all information is verified and satisfactory to our credit processing department, your order will then be processed.

Please note that we utilize a technology-based service to approve transactions. We apologize for the inconvenience caused in the event that one of our customer service representatives contacts you because your order is “flagged” as a potential unauthorized or fraudulent transaction. It may be just a matter of your transaction triggering an anti-fraud alert to us. We value your patronage and respectfully request that you allow our customer service to inquire further with you for additional information that will rectify the anti-fraud concern.  We hope that you understand that the process we employ helps reduce fraud and allows us to keep prices competitive for all customers.

CONTACT US

Orders placed through DrinkCacti.com are processed and fulfilled through the ReserveBar network. They are available to help you at customerhelp@reservebar.com.